We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at: contact@helvia-shop.ch. Please note that the return address will be provided by our customer service.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior return authorization will not be accepted.
You can always contact us with any questions about returns at contact@helvia-shop.ch.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Exceptions or non-returnable items
Unfortunately, we do not accept returns on sale items or gift cards. Please feel free to contact us with any questions or concerns about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know if the refund has been approved or not. If approved, your refund will be automatically processed to your original method of payment within 10 business days. Please remember that the processing and display of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at contact@helvia-shop.ch